FAQs

Frequently Asked Questions (FAQs)

How can I contact BonCielo?
Our dedicated customer service team is always here to assist you. For any inquiries, feel free to email us at info@boncielo.com, and we'll be happy to help with whatever you need!

Do you ship internationally?
Yes, BonCielo proudly ships worldwide, ensuring our products are available to customers across the globe.

Where do your products ship from?
All orders are shipped from our facilities in the United States.

Can I modify or cancel my order?
We understand that plans can change! If you need to make adjustments or cancel your order, please contact us within 12 hours of placing it. Beyond that time, orders are typically processed and shipped. However, you can still return the order for a full refund once you receive it.

What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, and American Express. Additionally, you can conveniently pay using PayPal.

When will my order be processed?
Once your order is placed, our team works quickly to process it. Orders are processed within 1-3 business days (Monday through Friday) and shipped the following business day. Please keep in mind that processing may take a bit longer during holidays or sales events.

How long will it take to receive my order?
Delivery times may vary based on demand and destination. Typically, orders will arrive within 2-4 weeks after being shipped. We strive to ensure your order reaches you as quickly as possible.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund. Just contact our customer service team, and we’ll be happy to assist.

Will I be charged customs duties and taxes?
Prices on our website are displayed in US Dollars and are tax-free. However, depending on your location, you may be responsible for import duties, taxes, and customs fees once your order reaches its destination. These charges are set by your local customs office and are the responsibility of the customer. We recommend contacting your local customs office for more information. Please note that we are not liable for any customs delays.